Romain Lapeyre

Most customers are loyal to brands because they know what level of service they can expect. As a result, providing an above-average customer experience is key »

Hey support folks! This month, we're introducing a few exciting features in Gorgias: Customize your sidebar To offer excellent support, you need information about your customers. »

If you’re an ecommerce company using Shopify, you’re probably constantly looking up order information there to respond to customers. We’ve just added a »

Celery just released their API on Github, currently in beta. Here are some of the cool stuff you can do with it in Gorgias. Display customer »

If you’ve be doing customer support, you know it sucks to copy paste things between your helpdesk and your admin system. You read the ticket »

The #jobs channel of the Support Driven community contains many helpful conversations from both recruiters and applicants around how to find your next job in support. »

A few days ago, Jordy Webb asked: When you have a distributed team, it can be pretty tricky to hold meetings and make decisions. You want »

Every week, we have great conversations about support and related topics - things like how to deal with your boss, motivate your team, or onboard new »

We used the results from the 2016 Support Driven Compensation survey to assess the average salary in customer support. Salary calculator Our salary calculator is available »

Customer support is changing. It was originally considered as a cost center. Today, most web companies view support as a way to engage and retain their »