We're integrating with LoyaltyLion!
Great news! Today, we're announcing a new integration with LoyaltyLion. LoyaltyLion is a digital loyalty framework that gives ecommerce stores innovative ways to engage and retain »
How to use Zapier to create tickets in Gorgias
Zapier is a tool that helps you build workflow between apps. You can leverage its power to connect hundreds of apps to your Gorgias account. Common »
How to leverage customer support to increase sales?
Most customers are loyal to brands because they know what level of service they can expect. As a result, providing an above-average customer experience is key »
New in Gorgias: Customize your sidebar, rules & better statistics
Hey support folks! This month, we're introducing a few exciting features in Gorgias: Customize your sidebar To offer excellent support, you need information about your customers. »
Shopify integration: Zendesk vs Gorgias
If you’re an ecommerce company using Shopify, you’re probably constantly looking up order information there to respond to customers. We’ve just added a »
Celery + Gorgias
Celery just released their API on Github, currently in beta. Here are some of the cool stuff you can do with it in Gorgias. Display customer »
How to integrate your admin with your helpdesk
If you’ve be doing customer support, you know it sucks to copy paste things between your helpdesk and your admin system. You read the ticket »
5 tips to find your next job in support
The #jobs channel of the Support Driven community contains many helpful conversations from both recruiters and applicants around how to find your next job in support. »
How to do meetings with a 24 hour distributed team?
A few days ago, Jordy Webb asked: When you have a distributed team, it can be pretty tricky to hold meetings and make decisions. You want »
How to onboard new hires
Every week, we have great conversations about support and related topics - things like how to deal with your boss, motivate your team, or onboard new »